سياسة الخصوصية

البريد الإلكتروني: support@kwkb.io

Flow Plus، منصة kwkb، أبوظبي، الإمارات العربية المتحدة

kwkb (“kawkab”) is a digital marketplace for travel guides, owned and operated by Flow Plus, Abu Dhabi, United Arab Emirates (“we”). This policy covers the kwkb.io website, the kwkb iOS app, and all related services. We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable to EU users, the EU General Data Protection Regulation (GDPR).

• Account data: email address and name when you create an account or sign in.
• Profile data: social media handles (e.g. Instagram), nationality, and travel preferences you choose to share.
• Purchase data: your guide purchases, subscriptions, and transactions. We never store card numbers; payment details are processed directly by Stripe or Apple.
• Device and push identifiers: device ID and push token via OneSignal, used to deliver notifications.
• AI inputs: text and prompts you submit to AI generation features (guide builder, trip planning).
• Technical data: basic usage logs required for security and operation of the service.

• Creating and managing your account and signing you in.
• Processing purchases, subscriptions, and creator payouts.
• Personalising recommended content to your travel preferences.
• Generating content you request via AI features.
• Sending notifications about your account and purchases (you can disable these in your device settings).
• Protecting the platform against fraud and abuse, and meeting legal obligations.

We do not sell your personal data, and we do not use it for advertising outside the platform.

We share data only with the following service providers, acting as data processors, to the extent needed to run the platform:

• Supabase — database hosting, authentication, and account data storage.
• Stripe — web payments, creator subscriptions, and payouts.
• Apple — In-App Purchases in the iOS app.
• OneSignal — push notifications and associated device identifiers.
• Groq and Google Gemini — processing of AI inputs to generate requested content.

We may disclose specific data where required by law or by a competent judicial or regulatory authority.

The providers above may process data on servers outside the UAE. We ensure any transfer is covered by appropriate contractual safeguards consistent with PDPL and GDPR requirements.

• Account and profile data: for as long as your account is active.
• Transaction and invoice records: for the periods required by UAE law (typically 5 years) for tax and accounting purposes.
• AI inputs: processed transiently and retained only within content you create (e.g. a saved guide or trip).
• On account deletion: personal data is deleted or anonymised within 30 days, except records we must keep by law.

Under the UAE PDPL — and the GDPR if you are in the EU — you have the right to:

• Access your personal data and obtain a copy of it.
• Correct inaccurate or incomplete data.
• Request erasure of your data (“right to be forgotten”).
• Restrict or object to processing.
• Receive your data in a machine-readable, portable format.
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with the UAE Data Office or your local supervisory authority.

To exercise any of these rights, email support@kwkb.io. We respond within 30 days at most.

• In-app: Settings → Account → Delete account.
• By email: send a deletion request to support@kwkb.io from your registered address.

Deletion permanently removes your account, profile, and device identifiers, retaining only transaction records we are legally required to keep.

We apply appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), strict database-level access controls, and periodic security reviews. No method of transmission or storage is 100% secure, but we commit to notifying you and the competent authorities of any material breach as required by law.

We may update this policy from time to time and will notify you of material changes by email or in-app notice. For any privacy question: